• FAQ's

    L&J Fire Equipment is committed to solving our customer's problems. Use this section to look up answers to frequently asked questions regarding product ordering and pricing.

    Click on the question below to find the answer:


    By Email:
    Send orders by email to sales@ljfire.com

    By Phone:
    Place orders by phone toll-free at 800.250.5602
    Monday - Thursday 7:30am - 7:00pm EST
    Friday 7:30am - 6:00pm EST

    By Fax:
    Fax orders to us 24 hours a day at 352.732.0039

    By orders by mail to:
    Send Mail to:
    L&J Fire Equipment
    953 N.E. Osceola Avenue, Suite 101
    Ocala, Florida 34470

    • Check your order status.
    • Initiate a return.
    • Check product pricing and/or availability.
    • Request a quote for volume disounts or products not listed in the catalog.
    • Find out estimated shipping charges.

    Net 30 credit terms are available for established accounts.

    Please Note: Access and use of our website www.LandJFire.com is also subject to these Terms & Conditions.

    Terms Of Sale

    Our terms are net 30 days from the date of invoice on accounts approved for credit by our credit department. If an account is not approved for open charges, orders will be shipped on a C.O.D. or Credit Card basis. Accounts with past due balances will be on a credit card only basis. There will be a charge of $25.00 for returned checks under $300.00 and the account will be placed on a credit card-only basis. Checks over $300.00 will be charged the maximum allowed by law. All currencies are based on the U.S. Dollar.

    Credit Cards

    As an added convenience, we will accept payment by MasterCard, Visa, American Express, and Discover. To pay by credit card, choose Credit Card during Checkout.


    Prices do not include installation, inspection, or test. All prices are subject to change without notice.

    Return Policy

    Non-warranty returns are subject to a 25% restocking charge, plus refurbishing costs, if required. Non-stocked items are non-returnable and non-refundable.

    F.O.B. Shipping Point

    Cincinnati, OH, Orlando, FL, Sparks NV, Santa Fe Springs, CA (Unless otherwise specified by L & J Fire Equipment.)

    Freight Terms - We Offer Same-Day Shipping

  • Small parcel orders of $1000.00 or more to a single location are freight-free within the Continental United States (excludes cabinets, recharging compounds and hazardous materials).
  • Truck line shipments of $5000.00 or more to a single location are freight-free within the Continental United States.
  • Pallets of Extinguishers are freight-free to most areas.
  • Export Compliance

    Buyer agrees that it shall comply with all export compliance laws and regulations with respect to products it purchases from, or information it obtains from, L & J Fire Equipment, LLC. This includes but is not limited to, compliance with the International Traffic in Arms Regulations (ITAR), the Export Administration Regulations (EAR), the sanctions and embargoes maintained by the Office of Foreign Asset Controls (OFAC), and any other applicable laws and regulations related to the export or deemed export of goods or information.

    As always, we use SSL encryption to protect our order information. Your order information is automatically encrypted, keeping it private and protected. For more information, please see our Terms & Conditions.

    We have emergency same-day shipping available on in-stock items. Just make sure your order is placed between 7:30am and 4:00pm Eastern Time.

    L&J Fire Equipment buys from hundreds of suppliers, but we may not show their entire product line in our catalog. If you need a product not shown in the catalog, let us know. We will contact the vendor(s) and give you a special quotation.

    Please Note: that special orders are non-returnable and non-refundable, so please be specific about your special requirements. A signed purchase order will be required prior to L&J Fire Equipment placing any special order.

    It only takes a few minutes to get the information we need. To establish a customer account on-line, complete our New Account Profile Form, or call us at 800.250.5602 and we will gladly set you up with a new account.

    You'll receive a reference number for every on-line order you place. Keep this number handy, it will save you time when you call to check on the status of your order.

    Available payment option include:
    • Open Account (Purchase Order).
    • Check
    • C.O.D. (Checks only, we do not accept cash)
    • Credit Card (American Express, Discover, MasterCard & Visa).
    • Wire Transfer

    No minimum orders are required when purchasing products from L&J Fire Equipment.

    No - L&J Fire Equipment will not collect state sales tax. We must have a state resale tax certificate on file prior to shipping any orders.

    We stand behind the quality and condition of our products. You must be completely satisfied with your order, or we'll take it back - even if you just change your mind.

    Please Note: Custom and special order products are not returnable unless the mistake is due to an L&J Fire Equipment error.

    We take great care in filling, checking and packing your order. If, however, your merchandise is damaged during shipment, please note the damage on the delivery receipt and obtain an inspection report from the delivery service immediately. Then call us at 800.250.5602.

    Please Note: See "How do I return a product?" below)

    On all returns, contact us first to obtain a return authorization number and routing instructions. Call our Customer Service Specialists at 800.250.5602 between 7:30am - 7:00pm Monday - Thursday and 7:30am - 6:00pm on Fridays EST.

    Please have invoice number and date of invoice available.

    Please Note: No C.O.D. shipments will be accepted.

    We encourage customers to take advantage of our 100% satisfaction guarantee and order a product, then return it for a full refund if not satisfied. However, we will send samples of certain products as available.
    Please contact our Customer Service Department at 800.250.5602 for more details.